64% of industry problems are solved by chatbots
Chatbots are going head-to-head with human customer service. They can help you reduce customer service costs by up to 30% in some cases. Intelligent chatbots have already started influencing the customer support industry. Chatbot can take over at many customer touchpoints and help companies gather relevant information such as name, email, issue, query or feedback etc. The best part about chatbots — there is no downtime. Previously, a customer query would be handled by the medium of calls, emails or chat. Where a lot of time is consumed in choosing a support agent depending upon the availability and assessing the problem of the consumer, which effectively results in increased churn and fall outs.
Advantages of using ADOHM’s bot
- Makes your website a Helpdesk with Zero-Waiting Time.
- Delivers personalized experience that is high on demand.
- Helps with improving User Engagement.
- Helps derive Business Intelligence.
- Helps in enhanced Lead Generation.
- Allows sending of Relevant Push Notifications.
- Helps monitor Consumer Data.
ADOHM’s Chatbot helps personalise the interactions between your lead and help get insights and usable information from your leads.
All it takes for the Admin is to create entities, responses and expressions.
Adohm allows you to extract relevant pieces of information or entities from what your users might say to your app.
53% of service organizations expect to use chatbots within 18 months — a 136% growth rate that foreshadows a big role for the technology in the near future
64% of agents with AI chatbots are able to spend most of their time solving complex problems, versus 50% of agents without AI chatbots.