A chatbot is often described as one of the most advanced and promising expressions of interaction between humans and machines.

Classification of chatbots depends on two things –

Classification of chatbots
  • The problem you’re trying to solve.
  • Functionalities you’re trying to incorporate.

Depending on that, the following are the types of chatbots.

Support Chatbots

Designed to solve a particular problem, support chatbots require context awareness, a personality and multi-turn capability. They should be able to walk a user through a business method and answer a wide range of FAQs. Most of the support chatbots use deep learning and natural language processing to perform actions. Speech recognition is optional for support chatbots.

A support chatbotfinds use in all industries – majorly in retail, human resources, digital marketing and healthcare. Use of chatbots for consumer services in all these industries is becoming a necessity as it saves business resources, and improves customer satisfaction rate.

Use-cases of support chatbots

  • Customer service bot
  • E-commerce bot with a recommendation engine capability
  • Food ordering bots
  • FAQ bots

Skills Chatbots

It’s a single-turn-type chatbot that doesn’t require much of contextual knowledge. It can just follow a command to act. For example, a skills chatbot can follow the command ‘switch on the lights’ readily, with its speech recognition functionality. A skills chatbot requires powerful NLP features as well as must be quick to work.

Amazon’s Alexa has excellent skills chatbots feature, though it’s a bot that can be classified into several types of chatbots.

Assistant Bots

Assistant bots, like support bots, need to be good at communications and answering FAQs. They must also be interesting to maintain user interest. The most successful example of assistant bots is Siri by Apple, which can not only assist the user with several tasks like fetching the news, making a google search, setting reminders etc. but also responds funnily if it doesn’t recognise the query.

Transactional Bots

These bots can be roughly divided into assistant bots as they often act on behalf of humans to perform various transactions. For example, they are placing an order, making a reservation etc. Several practice solutions for transactional bots are possible, helping users increase their richness as the bot interacts with external systems to perform activities.

Transactional bots find use in several industries just like support chatbots.

Informational & Information Gathering Bots

Both types of bots support either in collecting or in distributing information.

Information gathering bots can act as analysis assistants by obtaining as much knowledge as possible either from a human or from an internet resource like a website or an ebook.

Information gathering bots are critical in education and corporate training sector as well as in the digital marketing sector for research-based tasks.

Conversational Chatbots

Several put conversational bots as a separate section. Still, with the current user specifications and technology, each bot must be able to have a discussion with a human in some way or another. Hence, all types of bots are ultimately conversational chatbots.

Find the best ai tools for marketing here for all your marketing concerns.