Also known as customer interaction centers, contact centers are central points from which all customer contacts are managed. Like many other fields, Artificial Intelligence (AI) has also found an application here. Here at ADOHM, we offer you AI contact center abilities.
What you get from using our Contact Centre AI support
Faster Analyst's Function
AI categorizes popular customer questions and inquiries, along with all the variations. This categorization then helps analysts formulate responses that will please consumers at its best. So, when these questions come in, customers get their answers fast.
Customers Get Support Round The Clock And On Time
Unlike human support who might be on breaks or be attending to another customer and would have to put another on hold, our AI support relies on natural language understanding and speech capabilities to automate simple interactions. In cases where the scope of these interactions require the attention of live agents, AI supports hands over to live agents, without the need for music intermissions.
Live Agents Are More Efficient
If the attention of a live agent is needed on an issue, AI support supplies this agent with articles and information from the earlier conversation. The AI support will also stay on the call to help the live agent with documents from your enterprises’ knowledge base, if these are needed, to help resolve issues more helpfully. By doing so, the live agent close cases faster and the customer has an enriched experience.
Here at ADOHM, our AI support offer customer support across a range of communication channels, all with unified reporting.